FREQUENTLY ASKED QUESTIONS (FAQS)
Who is Doctor Arthritis?
Doctor Arthritis is a team of medical doctors and professionals who design and supply joint compression products, supports and braces. It is founded by two doctors in the UK who read Medicine at Imperial College London. Both have worked previously in some of the leading hospitals in London and Cambridge as part of the UK National Health Service.
How did Dr. Arthritis start?
We have a passion for arthritis and other joint conditions that is both personal and academic. Having experienced arthritis first-hand in our patients and close friends and family, we’ve gained insight into how difficult the condition can be and the number of day-to-day challenges it poses for affected individuals. We wanted to come up with a simple, non-invasive solution that helped treat the symptoms of joint and muscle conditions in a way that doesn’t cause any other damage to the body.
Are Dr. Arthritis products just for people with arthritis?
Doctor Arthritis products are not just for people with arthritis but a variety of joint / muscle ailments. To list just a few, our products help customers with carpal tunnel syndrome, tennis elbow and even patellar tendinitis. In fact, our products are often bought by athletes or those who just require extra support with certain joints.
What does a Doctor Arthritis product contain?
A Doctor Arthritis Product contains a support/brace/sleeve(s) accompanied with a handbook specific to the joint affected. In this handbook, we provide a concise guide with information about the different conditions affecting your joint, rehabilitation exercises you can do at home as well as general tips! We truly believe that patient education plays a important role in the recovery of your condition/injury and the prevention of re-occurrence. You can be assured that the handbook contains medically accurate information and is written by our team of doctors.
How do I know which size to get?
Some products are adjustable and one size will fit most. For those where you can select a size, please refer to the sizing chart image in the product photos to accurately choose your size.
Do you offer free sizing exchange?
Yes, if for whatever reason our product doesn’t fit, just send an email to us on enquiry@doctorarthritis.org and we can arrange the rest!
Is there a money back guarantee?
Absolutely, if you are not satisfied with any of our products simply get in touch and we can arrange a full refund, no questions asked.
How long does my order take to arrive?
We aim to have all products delivered to you within a week from the date you ordered (usual delivery time is 3-5 days). If you are based in Australia or New Zealand please allow a little extra time for delivery.
Do you ever do any special offers?
We are always promoting certain items! These are often new products that have just been launched. If you are interested in testing any of these for free please become a member and join our mailing list! Find out more
